+1 (809) 571-4510
info@hvrentcar.com
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Privacy Policy – HV Rent Car

Privacy Policy – HV Rent Car

At Hermanos Valerio Rent Car (HV Rent Car), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you rent a vehicle, interact with our website, or contact our team. By using our services, you agree to this Policy.

1. Company Information

HV Rent Car (Hermanos Valerio Rent Car)
Batey, Sosúa, in front of Hotel Sea Breeze, 57000
Puerto Plata, Dominican Republic
Phone: +1 (809) 571-4510
Cell: +1 (849) 886-5539
Email: info@hvrentcar.com
Website: https://hvrentcar.com

2. Information We Collect

  • Identification Data: Full name, date of birth, passport or ID number, driver’s license details, and copies where required.
  • Contact Data: Address, email, phone number, WhatsApp.
  • Payment Data: Credit/debit card details (tokenized), receipts, bank transfers, billing information.
  • Rental Contract Data: Contract number, vehicle information, booking dates, pick-up and return details, incidents, and extensions.
  • Usage & Compliance Data: Traffic fines, tolls, accident reports, insurance claims, loss of use, and administrative charges.
  • Communications: Emails, messages, service requests, and preferences.
  • Website & Device Data: IP address, browser/device type, cookies (necessary and analytics if consented).

3. How We Use the Information

We use personal data for the following purposes:

  • To verify identity and eligibility to rent a vehicle.
  • To process reservations, rental contracts, payments, deposits, and refunds.
  • To provide customer service, assistance in case of breakdowns, accidents, or emergencies.
  • To comply with Dominican Republic’s legal, tax, and regulatory requirements.
  • To send booking confirmations, updates, and important notifications.
  • To prevent fraud and ensure safety.
  • To analyze service performance and improve customer experience.

4. Legal Basis for Processing

We process personal information based on:

  • Contract: To fulfill rental agreements or pre-contractual requests.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interest: To ensure operational safety, prevent fraud, and improve services.
  • Consent: When required (e.g., optional marketing or analytics cookies).

5. Sharing of Information

We may share your information only when necessary:

  • With government authorities and law enforcement when legally required.
  • With insurance providers and claims adjusters for accident management and coverage.
  • With banks and payment processors for secure financial transactions.
  • With service providers (IT, hosting, communications, delivery) under confidentiality agreements.

We never sell or rent your personal data to third parties.

6. International Transfers

If data is transferred outside the Dominican Republic, HV Rent Car ensures appropriate safeguards are applied in accordance with international data protection standards.

7. Data Retention

We keep your information only for as long as necessary to:

  • Manage the rental contract and customer relationship.
  • Comply with legal, tax, and accounting obligations.
  • Resolve disputes and handle claims.

After these periods, data will be securely deleted or anonymized.

8. Security of Your Information

We apply physical, technical, and organizational measures to protect your data against unauthorized access, alteration, loss, or misuse. While we take every precaution, no system is completely secure, and we encourage customers to also protect their information.

9. Your Rights

You may exercise the following rights under applicable law:

  • Access your data and request a copy.
  • Request corrections or updates.
  • Request deletion (“right to be forgotten”) where legally permitted.
  • Restrict or object to processing in certain cases.
  • Request portability of your data to another provider.
  • Withdraw consent at any time (when consent is the legal basis).

To exercise your rights, contact us at info@hvrentcar.com. We will respond within the legally required timeframe.

10. Cookies & Tracking Technologies

Our website uses cookies that are strictly necessary for functionality. With your consent, we may also use analytics cookies to improve navigation and understand visitor behavior. You can manage or disable cookies in your browser settings at any time.

11. Children’s Privacy

Our rental services are not directed at minors under 18. We do not knowingly collect children’s personal data. If such information is discovered, it will be deleted immediately.

12. Updates to This Policy

HV Rent Car may update this Privacy Policy from time to time to reflect operational or legal changes. The updated version will always be posted on hvrentcar.com with the effective date clearly indicated.

13. Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

HV Rent Car (Hermanos Valerio Rent Car)
Batey, Sosúa, in front of Hotel Sea Breeze, 57000
Puerto Plata, Dominican Republic
Phone: +1 (809) 571-4510
Email: info@hvrentcar.com