General Questions
Here you will find the most frequently asked questions about our car rental services.
If you need further information, feel free to Contact us.
Are the vehicles insured?
Yes, all our vehicles include the minimum legal insurance required in the Dominican Republic. Optional extra coverage with deductible is also available.
What are the methods of payment for the car rental services?
You can pay by cash, credit/debit card, bank transfer, or other authorized electronic platforms. A security deposit is required by card or cash.
How do I rent a car?
You can rent a car by contacting us at +1 (809) 571-4510, by email at info@hvrentcar.com, or by booking directly through our website www.hvrentcar.com. Once the reservation is submitted, our team will confirm your booking.
Can I change the car after the reservation?
Yes. If you would like to change or cancel your reservation after confirmation, please call us at +1 (809) 571-4510 or email info@hvrentcar.com as soon as possible.
Where can I take the car from and where should I return it?
You can pick up the car at our office located in Batey, Sosúa, in front of Hotel Sea Breeze, 57000, Puerto Plata, Dominican Republic. We also provide delivery and pick-up services at airports and hotels upon request and availability.
What should I do, if the car breaks down?
If your car breaks down, please call us immediately at +1 (809) 571-4510. You may also contact us via WhatsApp on the same number for quick assistance.
Do you deliver cars outside Sosúa?
Yes, we can deliver vehicles to other cities and airports across the Dominican Republic for an additional fee depending on the location.
When can I contact you?
You can contact us 24/7 at +1 (849) 886-5539 or by email at info@hvrentcar.com.
Are there any GPS or maps available in the car?
Yes. Upon request, we can provide GPS devices or digital route guidance for Sosúa, Puerto Plata, and other main cities in the Dominican Republic.